30 days, and you keep the costume
Some cats will not wear anything. If yours is one of them, we would rather refund you than argue about it.
1The 30-day refund
You have 30 days from the day your order arrives to ask for a full refund of the product price. Not 30 days from purchase — 30 days from the moment it lands on your doorstep.
You do not need to post anything back. Return postage on a light plush item costs more than the item is worth to us, so we do not ask for it. Tell us it did not work out and the money goes back to the card it came from.
- Already worn is fine. That is the only way to find out whether she tolerates it.
- No photographs required, no explanation required.
- Refunds are issued within 2 business days of your email and appear on your statement within 5–10 days depending on your bank.
2If it does not fit her
The costume comes in one size, fitting a back length of 11–17 in / 28–43 cm. If your cat turns out to be shorter or longer than that, it is covered by the same 30-day refund above — money back, and you keep the costume.
The fit guide takes two minutes and prevents most of these before they happen.
3How to start a refund
Email us
Write to support@centipurr.shop with your order number and one line about what went wrong. That is the entire process.
We answer within 24 hours
Either confirming the refund, or asking a question first if we think we can actually fix the problem for you.
Money back, or a replacement in the post
Refunds go to the original payment method. Any replacement we owe you ships the same week with a fresh tracking link.
4Damaged, wrong, or never arrived
- Damaged in transit. Send a photo. A replacement goes out immediately — no refund process, no waiting.
- Wrong item sent by us. Our mistake, so the correct one ships free and you keep whatever arrived by error.
- Tracking says delivered but nothing is there. Check with neighbours and your building first, then write to us. If it has not appeared within 5 days we replace it.
- Still moving after 30 days. Ask for a refund and keep the parcel if it later shows up.
5The one thing we cannot fix
We cannot make a costume arrive before Halloween if it was ordered too late. Delivery runs 10–12 days, so October 17 is the last date we promise arrival by October 31. Order after that and it will still come, and the refund policy still applies — it simply may land in November.
We will say this plainly on the site rather than quietly take the order and hope.
Not sure it is right for your cat?
Ask before you buy rather than after. We answer every message within 24 hours and we will tell you honestly if it is a bad fit for her.
Ask us anything