Refund policy

RETURNS AND REFUNDS

You have 30 days from the day your order arrives to ask for a full refund of the
product price.

YOU DO NOT NEED TO SEND ANYTHING BACK. Return postage on a light plush item costs
more than the item is worth to us, so we do not ask for it. Tell us it did not work
out and the money goes back to the card it came from. Keep the costume, pass it to a
friend, or donate it to a shelter.

Already worn is fine. That is the only way to find out whether your cat tolerates it.
No photographs required, no explanation required.

HOW TO START A REFUND
Email support@centipurr.shop with your order number and one line about what went
wrong. We reply within 24 hours. Refunds are issued within 2 business days of your
email and appear on your statement within 5 to 10 days depending on your bank.

IF IT DOES NOT FIT
The costume comes in one size, fitting a back length of 11 to 17 inches (28 to 43 cm),
measured from the base of the neck to the base of the tail. If your pet turns out to be
shorter or longer than that, it is covered by the same 30-day refund above: money back,
and you keep the costume.

DAMAGED, WRONG, OR NEVER ARRIVED
- Damaged in transit: send a photo and a replacement goes out immediately, with no
  refund process and no waiting.
- Wrong item sent by us: our mistake, so the correct one ships free and you keep
  whatever arrived by error.
- Tracking says delivered but nothing is there: check with neighbours and your building
  first, then write to us. If it has not appeared within 5 days we replace it.
- Still moving after 30 days: ask for a refund and keep the parcel if it later shows up.

CANCELLATIONS
Orders can be cancelled free of charge until they are handed to the carrier, usually
within 24 hours of purchase. After that, use the 30-day refund above.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If merchandise is being shipped into the European Union, you have the right to cancel
or return your order within 14 days of receiving it, for any reason and without a
justification. Our own 30-day policy above is more generous and applies in addition.

WHAT WE CANNOT FIX
We cannot make a costume arrive before Halloween if it was ordered too late. Delivery
runs 6 to 12 days, so October 17 is the last date we promise arrival by October 31.
Orders placed after that date will still arrive, and the refund policy still applies,
but they may land in November.

Questions before you buy? Write to support@centipurr.shop. We answer every message
within 24 hours and we will tell you honestly if the costume is a bad fit for your pet.